Which task is typically associated with setting up the practice's collections policies?

• A. Train the collection specialists
• B. Create and implement practice's collections policies
• C. Organize the accounts and develop strategies for collections
• D. Monitor the results of collections

Answer: (B)

Setting up the practice's collections policies creates the framework that guides every action in the program. By creating and implementing these policies, you define the standard procedures, timelines, permissible contact methods, payment options, and compliance requirements that staff will follow. With that foundation in place, you can train collection specialists to apply the rules consistently, organize accounts and develop strategies that align with the policy framework, and monitor results to see if the policies are effective or need adjustments. In short, the essential starting task is to create and implement the policies themselves.