Which statement may be true regarding staff assignments and collections in a medical office?

• A. Small offices may assign collection duties to coders or billers.
• B. Staff assignments vary between practices
• C. Both statements
• D. Neither statement

Answer: (C)

Staffing for collections in medical offices varies with practice size and resources. In small offices, there aren’t enough staff to support a separate collections team, so coders or billers often take on collection duties alongside their usual tasks. In other practices, staffing structures differ: some designate dedicated collection specialists, others assign these tasks to patient financial services staff, front desk personnel, or even outsource collections. Because practices differ in size, workflow, and resource availability, both statements can be true. That’s why the best answer is that both statements may be true.