Most practices have at least two or more people involved in which area of collections?

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Internal controls in the revenue cycle emphasize separation of duties, especially with cash handling. Opening mail and posting payments involves receiving checks or cash, endorsing items, and applying the payment to the correct patient account. When more than one person handles this area, it creates a check-and-balance system: one person can verify the amount and validity of the payment, while another confirms the posting to the right account and reconciles it with deposits. This helps prevent errors, fraud, and misapplication of payments, and supports accurate day-end balancing. Other tasks like closing out daily records or billing entry can often be handled by a single staff member with appropriate oversight, and scheduling appointments is not part of collections.